Frequently Asked Questions

Returns

  • What is Transline’s Return/Conditions Policy?
    • Items may be returned as long as they are in their original package and/or condition.
  • Can I exchange products?
    • Yes, if it is in its original package and/or condition.
  • What is the restocking fee on returned items?
    • Returned items are subject to a 15% restocking fee.

Payment Information

  • What forms of payment are accepted?
    • We accept cash, check, all major credit cards, and purchases on credit, with the completion and approval of a Credit Application.
  • Do you charge sales tax?
    • Sales tax is charged pursuant to local and state requirements for purchases of goods.
  • How do I submit a sales tax exemption?
    • Send an email to credit@translineinc.com.
  • Can I pay with multiple Visa, Mastercard, or American Express cards?
    • Yes, you can break up your payment however you would like.
  • How do I submit a credit application for a Net 30 Days account?
    • Fill out this Credit Application to see if your company qualifies for purchases on credit.
  • How long does the credit application process take?
    • Upon submission of a completed application, the process takes no more than two business days.
  • Can I pay online?
    • We do not currently offer the ability to pay online.

Shipping/Delivery

  • What is the Shipping Damage or Lost Shipment Policy?
    • The buyer assumes all responsibility for and risk of loss or damage to the goods purchased. Read More
  • Can I pick up my product and avoid shipping/delivery costs?
    • In-person pickup is always an option at one of our many convenient locations.
  • Do you ship products nationwide?
    • Yes, we ship to all 50 states and beyond. We also ship globally. We are happy to work with you in getting the products you need wherever you are located.
  • Is shipping provided on weekends?
    • Depending on the shipping provider policy, yes. If a weekend shipment is necessary, we can work with you to find the right shipping option.
  • Are deliveries provided at job sites?
    • Yes, we can deliver wherever is most convenient for you – including an active job site.

Across the Board

  • How do I submit a quote request?
    • Browse the products on our website and add them to a quote request. Once submitted, one of our inside sales representatives will contact you shortly to put together a quote for your review. Alternatively, you can call us at 1-800-321-1751 to speak to a representative directly and get a quote ASAP.
  • How can I get a copy of an invoice?
    • Contact your sales representative or email credit@translineinc.com.
  • Are custom sizes and materials available for signage?
    • Yes, we keep a wide variety of materials in stock for sign fabrication, and our excellent design team is available to make any custom sign idea come to life. Call our office at 1-800-321-1751 to get your project started.
  • Do you produce and adhere vehicle wraps and graphics?
    • We do! Our location In Grand Prairie specializes in custom vinyl graphics including fleet decals, vehicle wraps, and storefront advertising. We have an indoor bay so all projects can be completed year-round.
  • Are staff available to demo equipment to contractors?
    • We are always happy to demo equipment. Call our office 1-800-321-1751 to set up an appointment with a sales representative.
  • Do any of your locations offer rental options?
    • We rent some small equipment at most of our locations. Contact your sales rep or call our office at 1-800-321-1751 to inquire about rental options.
  • Are you part of the Buyboard Cooperative Purchasing Program?
    • We are proud members of Buyboard. Find a complete list of our products on the Buyboard
  • How can I get a catalog?
    • Request a catalog online or call our office 1-800-321-1751.
  • How can I write a review for your company or product?
  • How do I unsubscribe from your mailing list?
    • You can unsubscribe from any emails you receive by clicking the “unsubscribe” link at the bottom of the message.
  • How can I get assistance if I need it?
    • A member of our inside or outside sales team is always on call to assist you with any questions or practical concerns regarding our products or equipment. Call our office at 1-800-321-1751 to request help with whatever issue you are experiencing.

Technology

  • What are cookies? Do I need to enable cookies on my browser?
    • Cookies are a packet of data sent by a web server to a browser. They are used to identify a user or track the user’s access to the server. You do not need to enable cookies, but it is recommended. Websites can use cookies to improve your browsing experience by keeping you signed in or remembering items in your quote cart.
  • What to do if I get an error message when placing a quote in the cart?
    • Use the Contact Us form and describe the error you received so we can investigate and assist you further with your quote.